Learn how to resolve common problems and find answers to frequently asked questions.

  • Update your UltraSync BLUE

    You can keep your UltraSync BLUE up-to-date with the latest features by using the Timecode Systems USB updater app. You can download the USB updater from our firmware page and it can be used on Mac or Windows:


    Instructions are provided on the firmware page.

    The USB updater app scans for firmware updates and installs them to your UltraSync BLUE automatically.

    Note: Do not turn off your UltraSync BLUE during the update process.

  • Restore Factory Settings -UltraSync Blue

    You can reset your UltraSync BLUE to its original state. This can be useful if you want to start with a completely fresh UltraSync BLUE, for example, when moving the UltraSync BLUE into another network.

    Note: If you want to reset the UltraSync BLUE without losing the existing settings, see Reset.

    To restore the factory settings of your UltraSync BLUE:

    1. Make sure your UltraSync BLUE is switched on (see Switch UltraSync BLUE On and Off).

    2. Press the Select button.
    3. Choose Power and press Select.
    4. Choose Factory Reset and press Select.
    5. Choose the Confirm option and press Select (or choose Back to return to the previous screen).

  • Reset UltraSync BLUE

    In the highly unlikely event that your UltraSync BLUE becomes unresponsive and you cannot access the menus, you should try a reset:

    1. Press and hold the Up and the Down buttons (at the same time) for 10 seconds. Do not worry if the screen flickers a little as you hold the buttons down - this is normal.
    2. Keep the Up and Down buttons pressed down until the UltraSync BLUE appears to switch off.
    3. Release the Up and Down buttons. The UltraSync BLUE restarts.

    When the UltraSync BLUE restarts, it still has all of the settings that were in place before you reset it. If it is still unresponsive, try performing a factory reset. A factory reset will restore your UltraSync BLUE's original settings so any existing settings will be lost (see Restore Factory Settings).

  • UltraSync BLUE Not Connecting to Master

    If your UltraSync BLUE is not receiving timecode from a master device, it could be due to:

    • The master device being switched off. Make sure the master device is on and has sufficient battery power.
    • UltraSync BLUE is set to Int Master RF TX mode. The UltraSync BLUE can only connect with a master device if the UltraSync BLUE is running in RF Slave mode (see Sync with other Timecode Devices on page 1).
    • The master is out of range. The UltraSync BLUE will use its own timecode settings until a master is back in range.
    • The UltraSync BLUE is not set to use the same RF Channel as the master (see Sync with other Timecode Devices on page 1).
    • The UltraSync BLUE and/or the master are not set to the correct country/area. You need to set the UltraSync BLUE and master to the country/area in which they are being used (see Sync with other Timecode Devices on page 1).
  • UltraSync BLUE Slave is Connecting to Wrong Master

    If your UltraSync BLUE is running in slave mode and connects to the wrong master device, it is likely that there are multiple masters in the same RF network. An RF network should only have one master device (one master using the specific RF channel for the network (see Sync with other Timecode Devices on page 1).

  • UltraSync BLUE Battery is Not Charging

    If the UltraSync BLUE battery is not re-charging when you use a USB-C charger:

    1. Switch your UltraSync BLUE off (see Switch UltraSync BLUE On and Off).
    2. Check that the USB-C port on the UltraSync BLUE is clear. USB-C ports can get clogged with lint from pockets or dirt and dust from the environment.
    3. Try using a different charger.
    4. Try using a different cable.

    If the problem persists, contact Timecode Systems for advice.

  • UltraSync BLUE Not Responding to Select Button

    In the unlikely event that your UltraSync BLUE does not display the menu when you press the Select button, try a Reset (see page 1).