• SyncBac PRO Not Connecting to Master

    If your SyncBac PRO is not receiving timecode from a master device, it could be due to:

    • The master device being switched off. Make sure the master device is on and has sufficient battery power.
    • SyncBac PRO is set to GP Master TX mode. The SyncBac PRO can only connect with a master device if the SyncBac PRO is running in RF Slave mode. For more information, see Set the Timecode Mode and Master and Slave Relationship.
    • The master is out of range. The SyncBac PRO will use its own timecode until the master is back in range. If you are only using the internal aerial, you could increase the range by attaching an external aerial - contact Timecode Systems for advice.
    • The SyncBac PRO is not set to use the same RF Channel as the master. SyncBac PRO slave - master communications can only take place between devices that are in the same network (are set to use the same RF Channel). For more information, see Set the RF Channel.
    • The SyncBac PRO and/or the master are not set to the correct country/area. You need to set the SyncBac PRO and master to the country/area in which they are being used (see Set the RF Country/Area).
  • SyncBac PRO Slave Not Detecting GoPro HERO Camera

    If you have a SyncBac PRO set to run as a slave, it needs to synchronise with a master device before it can be used with a GoPro HERO camera. This is because when you set a SyncBac PRO to run as a slave, it expects to get its timecode from a master device at least once.

    1. Display the main status screen on your SyncBac PRO (see Main Screen).
    2. Use the Up and Down buttons to scroll to the GoPro status screen.
    3. Look at the Status and Link entries. If the Status is Not Ready and Link is Wait RF Lock, it means that the SyncBac PRO slave has not synchronised with a master (it is waiting for an RF lock with a master, which is when the timecode is set).

    To resolve this issue, make sure the SyncBac PRO slave uses the correct channel for the RF network and is in range of the master device. You will also need to make sure the master device is set up correctly and connected to the network.

  • SyncBac PRO Not Responding to Select Button

    In the unlikely event that your SyncBac PRO does not display the menu when you press the Select button, try a Hard Reset.

  • SyncBac PRO Battery is Not Charging

    If the SyncBac PRO battery is not re-charging when you use a mini USB charger:

    1. Switch your SyncBac PRO off (see Switch SyncBac PRO On and Off).
    2. Check that the mini USB port on the SyncBac PRO is clear. Mini USB ports can get clogged with lint from pockets or dirt and dust from the environment.
    3. Try using a different mini USB charger.
    4. Try using a different mini USB cable.

    If the problem persists, contact Timecode Systems for advice.

  • Restore Factory Settings - SyncBac PRO

    You can reset your SyncBac PRO to its original state by selecting Set Factory Defaults. This can be useful if you want to use your SyncBac PRO in a different RF network or for a different purpose and you want to start with a completely fresh SyncBac PRO.

    Note: If you want to reset the SyncBac PRO without losing the existing settings, see Hard Reset.

    To reset a SyncBac PRO:

    1. Switch on your SyncBac PRO (see Switch SyncBac PRO On and Off).

    2. Press the Select button.
    3. Use the Up and Down buttons to scroll to the System Settings option.

    4. Press the Select button.
    5. Use the Up and Down buttons to scroll to Set Factory Defaults.
    6. Press the Select button. The SyncBac PRO is reset to have all the default settings in place and the main screen is displayed.
  • Hard Reset - SyncBac PRO

    In the highly unlikely event that your SyncBac PRO becomes unresponsive and you cannot access the menus, you can perform a 'hard reset'. A hard reset reboots the SyncBac PRO. It is similar to turning the SyncBac PRO off and back on again - the settings that were in place before the hard reset are kept. This is different to a factory reset, where the existing settings are lost (see Restore Factory Settings).

    To perform a hard reset:

    1. Press and hold both the Up and the Down buttons at the same time. Don't worry if the screen flickers a little as you hold the buttons down - this is normal.
    2. Keep the Up and Down buttons pressed down until the SyncBac PRO appears to switch off.
    3. Release the Up and Down buttons. The SyncBac PRO restarts.
  • FAQs - SyncBac PRO

    In this section, you can find some of the most frequently asked questions about SyncBac PRO, and our answers to these problems. If you have a question, you may find that the answer is right here. If your question is not covered, please contact Timecode Systems for assistance.


    Can you Genlock the GoPros?

    The SyncBac PRO is a timecode solution for GoPro HERO cameras, and it embeds the timecode as metadata into the mp4 file. Unfortunately, we are unable to offer genlock/sensor sync as HERO cameras do not have the architecture to support an external genlock.


    Is the SyncBac PRO the Right Solution for my VR Rig?

    It depends on your requirements. SyncBac PRO is a timecode-only solution and does not provide genlock or sensor synchronisation.

    Using SyncBac PRO for timecode synchronisation does have advantages over using visual/audible markers. With SyncBac PRO, you simply attach a SyncBac PRO to each GoPro HERO in the rig and then begin filming. You then create a multi clip using timecode for the synchronisation in your NLE and trim off the front of the recording, before putting it through your stitching software.

    If you use SyncBac PROs with a :pulse master, you also have the option of remote control for start/stop recording and switching the GoPro HERO cameras on/off. Remote control can be very useful when your cameras are set up in a rig.

    The remote control features are provided by our free BLINK Hub app.


    Can SyncBac PRO be used as a Master Unit?

    Yes. SyncBac PRO, like all of our devices, is a timecode over RF transceiver, and so can be set as either a master transmitting unit or a slave receiving unit. If you are only using GoPro HERO  cameras in your workflow, you can use one SyncBac PRO as the master unit and set all of the other SyncBac PROs to run as receivers (slaves).

    However, if you are in a multi camera/sound workflow you need to use the :pulse as the master unit as it is our mini base station. With :pulse, you have access to our BLINK Hub app, which allows you to monitor your devices remotely. BLINK Hub also provides remote control features for GoPro HERO cameras.


    Can a Master Device use Drop-Frame Timecode?

    No. The master device has to run non-drop-frame timecode to work with SyncBac PRO.


    Do I Need a SyncBac PRO on Each GoPro?/Do I need a TCS Unit on Each Device?

    To make sure that all devices in your workflow stay synchronised, you need to attach one of our devices to each of your cameras/sound recorders on set. All of our devices are compatible with one another, so just pick one as the master and set the others as slaves (receivers).


    How Long Does it Take for SyncBac PRO to Re-Sync?

    If your SyncBac PRO moves out of range of the master, it will no longer be synchronising with the master. It will re-synchronise with the master when it is back in range of the master, but the amount of time the re-sync takes can vary:

    SyncBac PRO Out of Range for Approx. Time to Resync
    Less than 10 seconds Almost instantaneous
    More than 10 seconds Several seconds

    Note: If there are other masters in range, the re-synchronisation may take considerably longer. This applies even if the other masters use different RF channels.


    Does SyncBac PRO Record Timecode on the Audio Track?

    No – the SyncBac PRO is not a work-around. It is a full timecode solution for GoPro. With a SyncBac PRO attached, timecode is generated at source and stamped directly onto the camera’s media file. At the end of a shoot, the camera’s SD card contains a single MP4 file with embedded, frame-accurate timecode. You can upload the MP4 directly into AVID Media Composer, Apple Final Cut Pro X or Adobe Premiere PRO.


    Will using SyncBac PROs Affect How I Mount my GoPros?

    The SyncBac PRO is designed to fit to the rear of the GoPro HERO and so should not interfere with mounting the camera.

    With the SyncBac PRO for HERO6 model, the USB-C to USB-C cable can be attached so that the ribbon faces upwards or downwards, so you can fit it in the most appropriate way for your setup.


    Does using SyncBac PRO Affect the GoPro HERO6™ Black Battery Life?

    The SyncBac PRO has its own 12 hour internal battery and so will not drain the GoPro HERO camera's power. Although the SyncBac PRO cannot be used to power the camera, if you connect the SyncBac PRO to a power source while attached to a GoPro HERO, both units will charge simultaneously. (SyncBac Pro for Hero 4 only)

    SyncBac PRO can help to conserve the GoPro’s battery life. If you use a :pulse as the master unit, you can use the BLINK Hub app to toggle your GoPro HERO cameras on and off from your smartphone or tablet. (The GoPro HERO cameras can only be turned on and off and controlled remotely if they are connected to SyncBac PROs).