• What is the ‘Run/Stop’ timecode option on the UltraSync ONE?

    The UltraSync ONE has an option within the menu of the device to select Continuous or Run/Stop timecode. 

    The Run/Stop option allows the break method of halting i.e. freezing the outgoing timecode. The break method is when the UltraSync ONE no longer receives an LTC signal due to signal loss whether by disconnection or otherwise muted signal.

    Please note we do not break our outgoing LTC signal but instead flag within the LTC signal that it is frozen timecode. While signal loss is being determined, the outgoing timecode will run on for several frames and then stop. Once the incoming LTC signal is resumed the outgoing timecode will be re-synchronised and re-started.

    To enable this feature, please ensure your units are updated to firmware version 3.08 or higher.

  • Can the UltraSync ONE accept an external genlock signal?

    The UltraSync ONE is unable to take in an external genlock source, it can only accept an external timecode source. 

    The UltraSync ONE can output genlock to your device, please refer to the product manual for more information: https://support.timecodesystems.com/hc/en-us/articles/115000767371-Set-the-SYNC-Output-UltraSync-ONE 

  • Why isn't timecode being recognised by the UltraSync ONE & Panasonic S1H camera?

     

    If you're using the UltraSync ONE with the Panasonic S1H camera, we advise using the SYNC port instead of the LTC port for timecode. This is because the SYNC port has an additional op-amp to drive more current for the S1H to be able to recognise. 

     

  • Does the UltraSync ONE support the non-continuous mode?

    The UltraSync ONE has an option within the menu of the device to select Continuous or Run/Stop timecode. To enable this feature, please ensure your units are updated to firmware version 3.08 or higher.

    To learn more about Run/Stop timecode visit our FAQ here: https://support.timecodesystems.com/hc/en-us/articles/6283183462685-What-is-the-Run-Stop-timecode-option-on-the-UltraSync-ONE- 

  • Can I use the UltraSync ONE with a DSLR?

    The following video outlines how to use the UltraSync ONE to provide timecode to your DSLR camera:

    You may also find the following article useful: Is there a timecode solution for DSLR?

     

  • Can the UltraSync ONE output LTC and genlock simultaneously?

    Yes - the UltraSync ONE is designed to output LTC and genlock simultaneously. The LTC port is for timecode and the SYNC port can be configured in the menu to be used for genlock, wordclock or another LTC output. 

    The SMPTE 12M framerates supported by our products are: 23.98, 24, 25, 29.97, 30, 29.97DF and 30DF.

    Our supported genlock/wordclock settings are: PAL, NTSC, 720p, 720p double frame rate, 1080i PSF, 1080p, 1080p double frame rate, 44K1 WC, 88K2 WC, 48K WC, 96K WC, 192K WC.

     

     

  • Can I use the UltraSync ONE to follow a GPS signal?

    Unfortunately our system is unable to follow a GPS signal. It can only follow an external LTC signal provided via the LTC port on the UltraSync ONE, for accurate timecode sync with an external source.

    If you were to use the :pulse as the master transmitting unit, you could access our BLINK Hub app and use the iPhone’s/iPad’s/Mac’s clock to set the timecode, however this will not be a constant communication, it will simply set the starting point from which the timecode will start running. It is effectively the same as ‘dialling in’ the timecode on the ‘Set Timecode’ menu option of the UltraSync ONE unit.

  • How do I provide external power to my UltraSync ONE during a shoot?

    The UltraSync ONE has a USB-C power input. 

    One option would be to use an external USB power bank.

    You can also take the USB from your camera and use this to charge your UltraSync ONE (depending on the camera model).

    If your camera uses D-Tap, you can also use a D-Tap to USB converter to provide external power.

     

     

  • Can I use an UltraSync ONE with a Sound Devices MixPre-3?

    Yes - The MixPre-3 will accept an external timecode source through the Aux IN jack of the device. All you'll need is one of our TCB-52 UltraSync ONE to 3.5mm jack cables, available from our online shop.

     You can view more information about connecting to devices which don't have a dedicated timecode input here

     

  • How does the UltraSync ONE compare to other timecode generators on the market?

    With the demands of multicamera filming driving the requirement for more than just timecode to guarantee a reliable sync, Timecode Systems treats genlock and word clock as a necessity for filming today. UltraSync ONE is the only product in the world of its size and price point to have a genlock and word clock sync output in addition to timecode.

    But it’s not just its superior sync that makes it stand out…

     

     

     

    ULTRASYNC ONE

    AMBIENT NANOLOCKIT

    TENTACLE SYNC

    BETSO TCX2

    DENECKE SB4

    Size (mm)

    55 x 44 x 17

    65 x 36 x 21

    34 x 50 x 16

    59 x 35 x 16

    63 x 56 x 25

    Weight (oz)

    1.38

    2.53

    1

    1.58

    4

    Genlock

    Yes

    No

    No

    No

    No

    Word clock

    Yes

    No

    No

    No

    No

    Digital RF network

    Yes

    Yes

    No

    Yes

    No

    Display

    Yes

    No

    No

    Yes

    Yes

    Wireless app control

    Yes

    Yes

    No

    No

    No

    Battery life (depending on mode)

    25 to 40

    35

    40

    50

    30

    Locking connectors

    Yes

    Yes

    No

    Yes

    Yes

    Number LTC outputs

    2

    1

    1

    1

    1

     

     

  • What cables do I need for my UltraSync ONE?

    UltraSync ONE is a timecode generator sync solution designed for flexibility. It’s can be configured as a master or slave, transmitter or receiver and works with almost every video and audio capture device, from professional main cameras to DSLRs.

    To support this versatility, we’ve released a range of additional cables to buy for the UltraSync ONE. These are available to purchase through our online shop.

    – Coax to BNC 
    – Coax to LEMO5 (two will be available for timecode in/out)
    – Coax to XLR (two will be available for timecode in/out)
    – Coax to Minijack
    – Coax to Minijack Y/splitter cable
    – Coax to BNX converter cable

    What do you get in the box?

    When you purchase the UltraSync ONE, you will receive two coax to BNC cables (one for timecode, one for genlock) and a USB charging cable as standard.

     

  • How can I mount my UltraSync ONE?

    We have two different silicone pouches available for mounting and protecting your UltraSync ONE unit.

    TCB-57 (below left) has a robust Velcro strip and concealed magnet, whilst the TCB-58 (below right) has a 1/4" mounting threads on both the base and rear.

    Both are available from our online store.

    Some users have reported difficulties when attempting to adhere sticky-back Velcro directly to the unit, due to the material of the case. We have found that the following steps useful, should you wise to attach Velcro directly to the unit:
    1. Use an alcohol wipe across the back of the unit to remove any dust
    2. Heat up the back of the Velcro to melt the glue
    3. Place the Velcro on to the back of the unit and hold in place
    4. Allow the glue to set fully before use

     

     

     

     

  • Why does my Blackmagic Design URSA camera not see LTC from my :minitrx+ or UltraSync ONE?

    The URSA has a dual function LTC IN /GENLOCK port. Rather than being a standard high impedance LTC input, it is a 75ohm input instead because of the Genlock functionality. This means that the TCS LTC output may not have enough current to produce a high enough LTC signal for the 75ohm load camera input.

    There is a workaround however, simply use the SYNC output of the :minitrx+ or UltraSync ONE instead and select in the menu LTC out instead of Work Clock or Genlock. Select HIGH output level. The port is designed to drive a 75ohm load, so the LTC will be a healthy strong level.