• Can I use my device in a different region to the one I bought it in?

    Our products are all CE, FCC and ARIB certified for use on the licence free RF channels in those regions. You can find a full break down of the countries covered by those certifications, and the legal RF channels in those regions here: http://www.timecodesystems.com/products-home/rf-channels/

     

    If you bought your device in one region but wish to use it one of the other certified regions, you simply need to change the RF country/area in your unit’s System Setting. This will automatically select the legal, licence free RF channels for that region. Due to certification regulations in certain areas, this option may be locked out on your device. Please email support@timecodesystems.com if that is the case.

  • 688 to MovieSlate 8 connection via :pulse

    688_to_Movie_Slate_pulse_connection-01.png

  • 688 to MovieSlate 8 connection via :wave

    688_to_Movie_Slate_connection.png

  • Arri Alexia to Movie Slate 8 connection via Pulse

    Arri_Alexa_to_Movie_Slate_diagram-01.png

  • Camera Genlock Settings
    Camera Model Frame rate Genlock
    Sony F5/F55 25p 1080i (PSF)
    Sony F5/F55 50i 1080i (PSF)
    Canon C300 25p 1080p
    Canon C300 50i 1080p
    Alexa Amira 25p 1080p
    Alexa Amira 50i 1080p
    Red Dragon 25p 1080p
    Red Dragon 50i 1080p
    Red Weapon 25p 1080p
    Red Weapon 50i 1080p

     

    We will add more cameras as they are requested.

  • What cable do I need – TCB-40 or TCB-41?

    We have two custom interface cables available to connect your :wave or :pulse to your Sound Devices.

    To connect directly from LEMO 9 pin port of the :wave into the USB-B port of your 6-series you will need the TCB-40. If however you are using the CL-12 and so the USB-B port is already in use you can instead use the TCB-41 – which connects from the LEMO 9 pin port on the :wave to the USB-A keyboard port on the CL-12.

  • Does the Sound Devices integration work with the 788t?

    Currently the integration between Sound Devices and the :wave/:pulse only works with the 6 series, as we have not have access to the protocols for the 788t. If and when we gain access to these protocols, we will of course look into adding integration for the 788t.

  • How do I become a dealer?

    We work with a network of dealers across the globe to supply our products to end users. If you are interested in our products and would like to represent us, please visit our stockists page for details of who to contact in your area. 

  • Does my unit come with a warranty?

    All of our units are warranted to the original purchaser for one year from the date of original purchase. Full terms of this can be found in our product manuals.

  • How do I get my unit fixed?

    If you are experiencing problems with any of your TCS device we would advise getting in touch with your local dealer as the first point of call. All of our dealers are trained to support our products and will be more than happy to help you.

  • Is there a timecode solution for DSLR?

    If a camera does not accept Timecode IN then we have to use a work around. Using a minitrx+ attached to the camera using our custom BNC to Minijack cable (TCB-42).

    You drop the LTC output of the minitrx+ to MIC level and input the timecode on the camera's audio track. This provides a quicker and neater solution in post - for example in in Avid which can natively decode aux LTC from the audio track. It also gives you a visual way to check that the timecode is in sync across all of the devices, by comparing the displays/blinking lights.

    We have put together a short video which demonstrates both of these solutions here: https://vimeo.com/161035962

  • What is the accuracy of my unit?

    When RF locked to a master transmitting unit there will be no drift at all between units.

    Minitrx+/:wave/:pulse – When free running they will, in practice, experience around 0.1-0.2 frames drift in 24 hours.

  • How long will my device take to charge?

    How long does it take to charge my pulse, wave, TRX or SyncBac Pro?

    The approx. charge times our outlined below:

    :minitrx+

    2 hours

    :wave

    4 hours

    :pulse

    4 hours

    SyncBac PRO

    3 hours

  • How long is the battery life of my unit?

    Depending on the mode being used we expect the following battery life from the products:

    :minitrx+ 10 hours
    :wave 8 hours
    :pulse 6 hours
    SyncBac PRO 12 hours

     

    If you are looking to save battery life you can turn off Wi-Fi, the backlight of the minitrx+ and genlock if you don’t require those features. You can also turn off the RF if you require extra long battery life - jam the unit once (like a traditional sync box) and allow it to free run rather than constantly jamming over the RF. All devices can also take in external power either over Hirose (minitrx+), 2 pin LEMO (:wave/:pulse or Power over Ethernet (:pulse).

  • What frame rates do you support?

    We support all of the SMPTE standard frame rates: 23.976, 24, 25, 29.97, 30, 29.97DF and 30DF.

  • Do I need a TCS unit on each device?

    In order to ensure that all devices in your workflow stay perfectly in sync you would need to attach one of our devices to each of your cameras/sound recorders on set. All of our devices are compatible with one another, so just pick one as the master and set the others as receivers.

  • What is the range between the master and slave units?

    Line of sight we would expect upto 500m. If the slave units do go out of range of the master unit they will start to free run on their own highly accurate internal clock and will then soft lock back in with the master once they are back in range.

  • Do we sync over Wi-Fi?

    Synchronisation between units is via BLINK RF (our own wireless long-range sync, control and metadata exchange protocol). By using the uncongested long range RF frequencies 865 MHz to 923 MHz, we’re not only able to avoid the overcrowding and unpredictability of Wi-Fi but also the less reliable 2.4-5 GHz range to create a rock-solid sync between units, wherever you are.