• Can I use my device in a different region to the one I bought it in?

    Our products are all CE, FCC and ARIB certified for use on the licence free RF channels in those regions. You can find a full break down of the countries covered by those certifications, and the legal RF channels in those regions here.

     

    If you bought your device in one region but wish to use it one of the other certified regions, you simply need to change the RF country/area in your unit’s System Setting. This will automatically select the legal, licence free RF channels for that region. Due to certification regulations in some areas, this option may be locked out on your device. Please email support@timecodesystems.com if that is the case.

  • Do you sync over Wi-Fi?

    Synchronisation between units is via BLINK RF (our own wireless long-range sync, control and metadata exchange protocol). By using the uncongested long range RF frequencies 865 MHz to 923 MHz, we’re not only able to avoid the overcrowding and unpredictability of Wi-Fi but also the less reliable 2.4-5 GHz range to create a rock-solid timecode sync between units, wherever you are.

  • What RF channels do you use?

    All Timecode Systems products come pre-programmed with 14 licence free international channels in the sub-GHz ISM bands.

    This frequency band is far less congested than other common frequency bands such as WiFi, Bluetooth and wireless video.

    Being a lower frequency, the range is far greater for a similar output power and the lower frequency is better able to cope with obstructions.

    Channels for UK/Europe/CEPT countries* 

    *Albania, Andorra, Austria, Azerbaijan, Belarus, Belgium, Bosnia, Herzegovina, Bulgaria ,Croatia , Cyprus , Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, The Former Yugoslav Republic of Macedonia (FYROM), Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican.

    1
    2
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    4
    5
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    7
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    9
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    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU
    UK/EU

    865.050 MHz
    865.150 MHz
    865.250 MHz
    865.350 MHz
    865.450 MHz
    865.550 MHz
    865.650 MHz
    867.950 MHz
    868.050 MHz
    868.150 MHz
    868.250 MHz
    868.350 MHz
    868.450 MHz
    868.550 MHz

    1
    2
    3
    4
    5
    6
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    8
    9
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    12
    13
    14

    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ
    USA/AU/NZ

    915.050 MHz
    915.150 MHz
    915.250 MHz
    915.350 MHz
    915.450 MHz
    915.550 MHz
    915.650 MHz
    918.050 MHz
    918.150 MHz
    918.250 MHz
    918.350 MHz
    918.450 MHz
    918.550 MHz
    918.650 MHz

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    2
    3
    4
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    6
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    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN
    JAPAN

    920.600 MHz
    920.800 MHz
    921.000 MHz
    921.200 MHz
    921.400 MHz
    921.600 MHz
    921.800 MHz
    922.000 MHz
    922.200 MHz
    922.400 MHz
    922.600 MHz
    922.800 MHz
    923.000 MHz
    923.200 MHz

  • What is the range between the master and slave units?

    Line of sight we would expect up to 500m for Timcode Systems' units with external antennas and 200m for units with internal antennas. If the slave units do go out of range of their master unit they will start to free run on their own highly accurate internal clock and will then soft lock back in with the master once they are back in range; making sure your workflow doesn't experience any drift.

  • What happens if a unit goes out of range of its master ?

    Sometimes, your receiving slave unit may go out of range of its master. In this situation, the unit recognises that it is no longer receiving timecode from the master and so begins using its own internal clock instead. This is called 'free running'. As all of our units contain highly accurate timecode generators, we would expect to see less than 0.2 frames of drift over 24 hours with no communication with a master unit. When the unit comes back in to range of its master, it will automatically reconnect and 'soft lock' back in with the timecode being transmitted - meaning any drift will be corrected gradually over several frames, and you won't see any jump in the timecode. 

  • What frame rates do you support?

    We support all of the SMPTE standard frame rates: 23.976, 24, 25, 29.97, 30, 29.97DF and 30DF.

    Please note that when using the SyncBac PRO (all models), only a maximum of 60 frames per second can be achieved when recording with the GoPro camera. This is due to a restriction with the MP4 file format within the camera. Please click HERE for more information. 

  • Can I record at higher frame rates?

    We support all of the SMPTE standard frame rates: 23.97, 24, 25, 29.97, 30, 29.97DF and 30DF.

    For higher frame rates than this (regardless of the genlock setting), you will have to select a frame rate which is a multiple of the one you are using – so 30fps for 120, 25fps for 50 etc.

    When you look at the embedded timecode in post you will then see consecutive frames with the same timecode, depending on how much faster the frame rate is than the multiple. 

    For example for 50 fps, you will see each 25fps timecode stamp on 2 consecutive frames. i.e. 1,1,2,2…. 24,24,25,25.

    Please note that the SyncBac PRO can only record up to 60fps, this is due to an MP4 file restriction in the camera. 

  • How do I build my Timecode Systems workflow?

    To create a timecode workflow, you will need to attach a Timecode Systems product to each recording device. To choose the best device for your needs use our Product Finder or follow the steps below.

    Choose the right product:

    1. Does the recording device have a timecode input?
      1. Use an UltraSync ONE or :pulse.
      2. Read on
    2. Are you using a GoPro HERO4 or GoPro HERO6?
      1. Use the appropriate SyncBac PRO.
      2. Read on
    3. Can your device accept timecode over Bluetooth®?
      1. If filming within 10m with an UltraSync BLUE, pair up to four devices with one UltraSync BLUE. For devices more than 10m apart, use one UltraSync BLUE per unit.
      2. Read on
    4. No timecode input or timecode over Bluetooth capability?
      1. Use an UltraSync ONE to record timecode on to the audio track, and convert using the Video Tool Shed LTC Convert

     

    Set up your sync workflow:

    1. Choose a timecode master generator:
      • Use a :pulse to open up access to the BLINK Hub app for monitoring and control features.
      • Use the :pulse, or UltraSync ONE if an external timecode input is being used.
      • If neither access to the BLINK Hub, nor an external LTC input is required, any Timecode Systems product can act as the master timecode generator and transmitter.
    2. Configure your receiving slave units:
      • Set all other Timecode Systems units in to receiving slave mode.
    3. Set up your sync:
      • Timecode and FPS are set on the master unit and will be transmitted to all of the receiving slave units over our long-range RF network, giving users accurate and reliable timecode with a range of 200m.
      • Where relevant, genlock and wordclock settings are set on each device (whether in master or slave mode) based on the requirements of the connected external device.
      • Once the green light is flashing and timecode is running on the display, you can focus on capturing great content, confident that sync is one less thing to worry about.

     

  • Do I need a Timecode Systems' unit on each device?

    In order to ensure that all devices in your workflow stay perfectly in sync you need to attach one of our devices to each of your cameras/sound recorders on set. All of our devices are compatible with one another, so just pick one as the master transmitter and set the others as receivers.

    For advice on which product(s) will work best for your workflow, take a look at our Product Finder

  • Are all Timecode Systems' products compatible with one another?

    Yes, all of Timecode Systems' products can be used with one another, in any combination - including legacy units. All of our products, both old and new, use the same RF protocols to communicate between the master transmitting unit and receiving slave units. You can therefore use our products in any combination, to build the perfect timecode workflow for your environment. 

  • Can I send timecode to multiple external devices from one Timecode Systems' device?

    Yes, on all of our devices (except the SyncBac PRO) the SYNC port can be changed to output LTC rather than genlock/word clock. This can be done in the settings menu of each device, by choosing ‘LTC’ in the output mode of the sync settings menu. Once you have done this, both the LTC and SYNC ports will output LTC simultaneously, and can both be connected to the respective timecode input of two external devices.

    The UltraSync BLUE can sync up to four devices simultaneously, if they are able to accept timecode over Bluetooth. You can learn more about compatible devices here.

  • Is there a timecode solution for DSLR?

    If a device does not have a dedicated timecode input to allow for embedded timecode then we can use a work around to record timecode on to the audio track.

    Select the correct cable:

    • If you're using a minitrx+ you will need our custom BNC to Mini-jack cable (TCB-42) to connect to the external device's 3.5mm aux in. 
    • If you're using an UltraSync ONE you will need our custom DIN to Mini-jack cable (TCB-52).

    Both the TCB-42 and TCB-52 can also be purchased via our web store. 

     

    Configure the unit:

    • Ensure that your device is set to the same RF channel as the master transmitting unit (if in RF Slave mode).
    • Configure the unit to output timecode at mic level through the following menu settings on your device: System Settings > LTC Output Level > Mic Level.
    • Connect the LTC output to the 3.5mm aux in port on the external device.
    • Timecode will then be recorded to the audio track of the camera (sometimes referred to as AUX TC) when the camera starts recording.

     

    Decode for post production:

    In post production this AUX TC needs to be converted to embedded timecode in the video file.

    AVID Media Composer and Black Magic Design's DaVinci Resolve can natively decode AUX TC. However for other NLE’s such as Apple FCP X and Adobe Premiere Pro you will need additional software to decode the AUX TC.

    Once the AUX TC has been decoded, you can can start the creative process as normal, using timecode as the sync point, in your preferred editing software. 

     

     

     

  • Can my Timecode Systems' master unit accept external NTP timecode?

    Unfortunately we do not currently support NTP timecode with any of our products.

     

     

     

     

  • What genlock setting should I use?

    The genlock setting you require is dependent on the camera, and determined by the manufacturer. You should be able to find information about the required setting within the camera's manual.

    Below are the required settings for the cameras most frequently requested by our users:

    Camera Model Frame rate Genlock
    Sony F5/F55 25p 1080i (PSF)
    Sony F5/F55 50i 1080i (PSF)
    Canon C300 25p 1080p
    Canon C300 50i 1080p
    Alexa Amira 25p 1080p
    Alexa Amira 50i 1080p
    Red Dragon 25p 1080p
    Red Dragon 50i 1080p
    Red Weapon 25p 1080p
    Red Weapon 50i 1080p

     

    We will add more cameras as they are requested.

  • How accurate is the genlock between units ?

     

    We pride ourselves on the accuracy of our genlock, as shown by the following results, generated by measuring the skew between master and slave or slave to slave in microseconds.

    Capture.PNG

  • What is the accuracy of my unit?

    When RF locked to a master transmitting unit there will be no drift at all between units.

    Minitrx+/:wave/:pulse – When free running they will, in practice, experience around 0.1-0.2 frames drift in 24 hours.

  • How long will my device take to charge?

    The approximate charge times (from flat) are shown for each product in the table below. The LED on the unit will turn green when fully charged.

    :minitrx+

    2 hours

    :wave

    4 hours

    :pulse

    4 hours

    SyncBac PRO

    3 hours

    UltraSync One

    3 hours

  • How long is the battery life of my unit?

    Depending on the mode being used we expect the following battery life from the products:

    :minitrx+ 10 hours
    :wave 8 hours
    :pulse 6 hours
    SyncBac PRO 12 hours
    UltraSync ONE 20-40 hours
    UltraSync BLUE 20+ hours

     Learn more about how to maximise the battery life of your unit here.

     

  • How can I maximise the battery life on my unit?

     

    Any feature that is not in use can be turned off/down to extend battery life:

     

    Pulse and Wave

    1. Turn off Wi-Fi and or Ethernet
    2. Set the display to low brightness or even off (screensaver)
    3. Sync output can be turned off
    4. Reduce Status LED brightness
    5. RF can be switched off

     

    TRX+

    1. Set the display to low brightness or even off (backlight off)
    2. Sync output can be turned off
    3. RF can be switched off

     

    SyncBac PRO, UltraSync ONE and UltraSync BLUE

    1. Set the display to low brightness or even off (screensaver)
    2. Sync output can be turned off
    3. Reduce Status LED brightness
    4. RF can be switched off

     

    For details on how to adjust each of the above settings please see the manuals on our support homepage.

     

  • Does my unit come with a warranty?

    All of our units are warranted to the original purchaser for one year from the date of original purchase. 

    All products sold by TIMECODE SYSTEMS LIMITED. are warranted to the original purchaser against defects in materials and workmanship for (1) year from the date of original purchase.
    However, this warranty excludes accessories, batteries and cables. Also, this warranty does not apply to any instrument determined by TIMECODE SYSYTEMS LIMITED to have been subjected to customer alteration, modification, negligence or misuse.
    In the event of any defects determined to be covered by this warranty, TIMECODE SYSTEMS LIMITED will, at its sole option, repair or replace the defective instrument without charge. 

    You can find out more about our repairs process here

  • What is your repairs process?

    If you are experiencing problems with any of your TCS devices please either submit a ticket to us directly or contact your local dealer. If your unit requires repairing or servicing we would be happy to help. 

     

    Full Terms of Timecode Systems Ltd Repair and Servicing Policy.

    Warranty Repairs

    All products sold by Timecode Systems Limited are warranted to the original purchaser against defects in materials and workmanship for (one) year from the date of original purchase. However, this warranty excludes accessories, batteries and cables. Also, this warranty does not apply to any instrument determined by Timecode Systems Limited to have been subjected to customer alteration, modification, negligence or misuse. In the event of any defects determined to be covered by this warranty, Timecode Systems Limited will, at its sole option, repair or replace the defective instrument without charge. To obtain warranty service the defective instrument must be returned within one year from purchase and will require an invoice as proof of purchase. Units which are returned without proof of purchase maybe subject to delays, and/or our standard repair fees and shipping fees.

    Out of Warranty Repairs

    Units no longer covered by warranty will be subject to our standard repair fees. If a repair is not possible, an appropriate replacement option will be offered. Should you decide to decline the repair or replacement costs, your unit may be subject to an inspection fee, to cover our engineers’ time.

    Please Note

    We recommend using a trackable service to return your units to us, and can’t be held accountable for any units lost or damaged in transit. Please ensure that all associated all fees and import duties are paid - failure to do so may prevent your unit from being delivered successfully.

    We aim to process all RMAs within 14 working days of receipt (subject to change during busy periods).

    Payment of associated RMA costs is required ahead of return shipping. Failure to settle invoices in a timely manner may cause delays and we reserve the right to withhold units pending payment.

  • How do I become a dealer?

    We work with a network of dealers across the globe to supply our products to end users. If you are interested in our products and would like to represent us, please visit our stockists page for details of who to contact in your area. 

  • What frequencies should I use for operation in the UAE?

    The available ISM band we can use in the United Arab of Emirates (UAE) is 863 MHz to 870 MHz, please use our CE country frequency profile (865.05 MHz to 868.55 MHz). 

    Please note any frequencies in the 900 MHz range are not allowed in the UAE. As a result please ensure you are not using the (FCC/Japan) country frequency profiles.