• Can I use my device in a different region to the one I bought it in?

    Our products are all CE, FCC and ARIB certified for use on the licence free RF channels in those regions. You can find a full break down of the countries covered by those certifications, and the legal RF channels in those regions here: http://www.timecodesystems.com/products-home/rf-channels/

     

    If you bought your device in one region but wish to use it one of the other certified regions, you simply need to change the RF country/area in your unit’s System Setting. This will automatically select the legal, licence free RF channels for that region. Due to certification regulations in certain areas, this option may be locked out on your device. Please email support@timecodesystems.com if that is the case.

  • What frequencies should I use for operation in the UAE?

    The available ISM band we can use in the United Arab of Emirates (UAE) is 863 MHz to 870 MHz, please use our CE country frequency profile (865.05 MHz to 868.55 MHz). 

    Please note any frequencies in the 900 MHz range are not allowed in the UAE. As a result please ensure you are not using the (FCC/Japan) country frequency profiles. 

     

  • Can I send timecode to multiple external devices from one TCS device?

    Yes, on all of our devices (except the SyncBac PRO) the SYNC port can be changed to output LTC rather than genlock/word clock. This can be done in the settings menu of each device, by choosing ‘LTC’ in the output mode of the sync settings menu. Once you have done this, both the LTC and SYNC ports will output LTC simultaneously, and can both be connected to external devices to input timecode.

  • What warranty do i get when i purchase a TCS product ?

    All products sold by TIMECODE SYSTEMS LIMITED. are warranted to the
    original purchaser against defects in materials and workmanship for (1) year
    from the date of original purchase.
    However, this warranty excludes accessories, batteries and cables. Also, this
    warranty does not apply to any instrument determined by
    TIMECODE SYSYTEMS LIMITED to have been subjected to customer
    alteration, modification, negligence or misuse.
    In the event of any defects determined to be covered by this warranty,
    TIMECODE SYSTEMS LIMITED will, at its sole option, repair or replace the
    defective instrument without charge. 

  • How can I maximise my battery life on my pulse, wave, TRX+, SyncBac or UltraSync

     

    Any feature that is not in use can be turned off/down to extend battery life:

     

    Pulse and Wave

    1. Turn off Wi-Fi and or Ethernet
    2. Set the display to low brightness or even off (screensaver)
    3. Sync output can be turned off
    4. Reduce Status LED brightness
    5. RF can be switched off

     

    TRX+

    1. Set the display to low brightness or even off (backlight off)
    2. Sync output can be turned off
    3. RF can be switched off

     

    SyncBac Pro and UltraSync

    1. Set the display to low brightness or even off (screensaver)
    2. Sync output can be turned off
    3. Reduce Status LED brightness
    4. RF can be switched off

     

    For details on how to adjust each of the above settings please see our latest manuals on our website.

    PDF manual downloads: http://www.timecodesystems.com/support/product-manuals/

    Online manuals: https://support.timecodesystems.com

  • Camera Genlock Settings
    Camera Model Frame rate Genlock
    Sony F5/F55 25p 1080i (PSF)
    Sony F5/F55 50i 1080i (PSF)
    Canon C300 25p 1080p
    Canon C300 50i 1080p
    Alexa Amira 25p 1080p
    Alexa Amira 50i 1080p
    Red Dragon 25p 1080p
    Red Dragon 50i 1080p
    Red Weapon 25p 1080p
    Red Weapon 50i 1080p

     

    We will add more cameras as they are requested.

  • What cable do I need – TCB-40 or TCB-41?

    We have two custom interface cables available to connect your :wave or :pulse to your Sound Devices.

    To connect directly from LEMO 9 pin port of the :wave into the USB-B port of your 6-series you will need the TCB-40. If however you are using the CL-12 and so the USB-B port is already in use you can instead use the TCB-41 – which connects from the LEMO 9 pin port on the :wave to the USB-A keyboard port on the CL-12.

  • Does the Sound Devices integration work with the 788t?

    Currently the integration between Sound Devices and the :wave/:pulse only works with the 6 series, as we have not have access to the protocols for the 788t. If and when we gain access to these protocols, we will of course look into adding integration for the 788t.

  • How do I become a dealer?

    We work with a network of dealers across the globe to supply our products to end users. If you are interested in our products and would like to represent us, please visit our stockists page for details of who to contact in your area. 

  • Does my unit come with a warranty?

    All of our units are warranted to the original purchaser for one year from the date of original purchase. Full terms of this can be found in our product manuals.

  • How do I get my unit fixed?

    If you are experiencing problems with any of your TCS device we would advise getting in touch with your local dealer as the first point of call. All of our dealers are trained to support our products and will be more than happy to help you.

    If you ordered the unit/s from us directly, please contact our dedicated support team by emailing support@timecodesystems.com. 

  • Is there a timecode solution for DSLR?

    If a camera does not accept Timecode IN then we can use a work around.

    If you're using a minitrx+ attached to the camera you can do this through our custom BNC to Mini-jack cable (TCB-42). 

    If you're using an UltraSync ONE you can do this by using our custom DIN to Mini-jack cable (TCB-52).

    Both the TCB-42 and TCB-52 can also be purchased via our web store: www.timecodesystems.com/shop 

    Select the following menu settings on your UltraSync ONE/minitrx+: System Settings > LTC Output Level > Mic Level.

    Set your unit as a ‘slave’ using the same RF channel as the ‘master’ for the shoot.

    Timecode is then recorded to the audio track of the camera (sometimes referred to as AUX TC).

    In post production this AUX TC needs to be converted to embedded timecode in the video file.

    AVID Media Composer and BMD DaVinci Resolve can natively decode AUX TC. However for other NLE’s such as Apple FCP X and Adobe Premiere Pro you will need additional software to decode the AUX TC.

    We recommend using VideoToolShed's conversion software, which can be purchased here: https://www.timecodesystems.com/product/videotoolshed-ltc-convert-app/

     

     

  • What is the accuracy of my unit?

    When RF locked to a master transmitting unit there will be no drift at all between units.

    Minitrx+/:wave/:pulse – When free running they will, in practice, experience around 0.1-0.2 frames drift in 24 hours.

  • How long will my device take to charge?

    How long does it take to charge my pulse, wave, TRX, SyncBac Pro or UltraSync One? The LED on the unit will turn green when fully charged.

    The approx. charge times our outlined below:

    :minitrx+

    2 hours

    :wave

    4 hours

    :pulse

    4 hours

    SyncBac PRO

    3 hours

    UltraSync One

    3 hours

  • How long is the battery life of my unit?

    Depending on the mode being used we expect the following battery life from the products:

    :minitrx+ 10 hours
    :wave 8 hours
    :pulse 6 hours
    SyncBac PRO 12 hours

     

    If you are looking to save battery life you can turn off Wi-Fi, the backlight of the minitrx+ and genlock if you don’t require those features. You can also turn off the RF if you require extra long battery life - jam the unit once (like a traditional sync box) and allow it to free run rather than constantly jamming over the RF. All devices can also take in external power either over Hirose (minitrx+), 2 pin LEMO (:wave/:pulse or Power over Ethernet (:pulse).

  • What frame rates do you support?

    We support all of the SMPTE standard frame rates: 23.976, 24, 25, 29.97, 30, 29.97DF and 30DF.

    Please note that when using the SyncBac PRO, only a maximum of 60 frames per second can be achieved when recording with the GoPro camera. This is due to a restriction with the MP4 file format within the camera. Please click HERE for more information. 

  • Do I need a TCS unit on each device?

    In order to ensure that all devices in your workflow stay perfectly in sync you would need to attach one of our devices to each of your cameras/sound recorders on set. All of our devices are compatible with one another, so just pick one as the master and set the others as receivers.

  • What is the range between the master and slave units?

    Line of sight we would expect upto 500m for TCS units with antennas fitted and 200m for units with internal antennas. If the slave units do go out of range of the master unit they will start to free run on their own highly accurate internal clock and will then soft lock back in with the master once they are back in range.

  • Do we sync over Wi-Fi?

    Synchronisation between units is via BLINK RF (our own wireless long-range sync, control and metadata exchange protocol). By using the uncongested long range RF frequencies 865 MHz to 923 MHz, we’re not only able to avoid the overcrowding and unpredictability of Wi-Fi but also the less reliable 2.4-5 GHz range to create a rock-solid sync between units, wherever you are.