• Can I still use the WiFi features on my GoPro?

    They SyncBac PRO does not affect any of the existing functionality of the GoPro – so you can continue to use it as you always have, but with added timecode.

  • Does the SyncBac PRO affect the GoPro battery life?

    The SyncBac PRO has its own 12 hour internal battery and so will not drain the GoPro’s power. This also means that it cannot be used to power the GoPro. However if you connect the SyncBac PRO to a power source while they are connected, they will charge simultaneously.

     

     

    The SyncBac PRO can also be used to help conserve the GoPro’s battery life. When using a :pulse as the master unit you can use the BLINK Hub app to toggle to GoPro’s on and off when they are connected with a SyncBac PRO.

  • Does it record timecode on the audio track?

    No – the SyncBac PRO is not a work around. It is a full timecode solution for GoPro. With a SyncBac PRO attached, timecode is generated at source and stamped directly onto the camera’s media file. At the end of a shoot, the camera’s SD card contains a single MP4 file with embedded, frame-accurate timecode that can be uploaded directly into AVID Media Composer, Apple Final Cut Pro X or Adobe Premiere PRO.

  • I have upgraded my SyncBac but now have no RF connection

    Poor or no Syncbac RF connection to master

    Firmware update 1.24

    If you have recently updated your SyncBac's firmware to 1.24 and are experiencing poor or no connectivity to your master (pulse/syncbac). The issue is a new feature that has been added to allow for the attachment of an external antenna. On 1.24 the default is to set the antenna to external which is displayed as "Ext" on the right hand side of the display.

    If you are not using an external antenna you will need to reset the unit to the internal antenna:

    Click the select button once and then the down arrow twice "Antenna select"

    Press the select button again, use the up and down arrows to select the desired antenna then click the select button to confirm

    If you are not using an external antenna then select internal, "Int" will be displayed on the main screen.

    If you are using an external antenna the select it, "Ext" will be displayed on the main screen.

    Firmware update 1.25 resolves this issue by setting the antenna to "Int" for internal as standard.

    SyncBac_display_int_antenna_May_2017.JPG

  • Will this affect how I mount my GoPro

    The SyncBac PRO is the same size as all standard GoPro HERO4 BacPac Accessories and so is fully compatible with HERO4 standard BacPac backdoor housings.

  • Do I need a SyncBac PRO on each GoPro?

    Yes, in order to ensure that all devices in your workflow stay perfectly in sync you would need to attach one of our devices to each of your cameras/sound recorders on set. All of our devices are compatible with one another, so just pick one as the master (transmitter) and set the others as slaves (receivers).

  • Can the SyncBac PRO be used as a master unit?

    The SyncBac PRO, like all of our devices, is a timecode over RF transceiver, and so can be set as either a master transmitting unit or a slave receiving unit. If you are in a GoPro only workflow you can use one SyncBac PRO as the master unit and set all of the others to receive mode. However if you are in a multi camera/sound workflow you would need to use the :pulse as the master unit as it is our mini base station. It also allows you to connect either wirelessly or over Ethernet to our BLINK Hub app so that you can monitor all devices in the network and also take advantage of the camera control features for the GoPros.

  • Can you genlock the GoPros?

    The SyncBac PRO is a timecode solution for GoPro HERO4 which embeds the timecode as metadata into the mp4 file. Unfortunately, we are not able to offer genlock/sensor sync as Hero4s do not have the architecture to support external genlock in. 

  • What accessories come in the box?
    • mini USB cable