• Does it record timecode on the audio track?

    No – the SyncBac PRO is not a work around. It is a full timecode solution for GoPro. With a SyncBac PRO attached, timecode is generated at source and stamped directly onto the camera’s media file. At the end of a shoot, the camera’s SD card contains a single MP4 file with embedded, frame-accurate timecode that can be uploaded directly into AVID Media Composer, Apple Final Cut Pro X or Adobe Premiere PRO.

  • Can the SyncBac PRO be used to power the GoPro camera?

    The SyncBac PRO for HERO4 and the SyncBac PRO for HERO6/7 Black can be used to pass power through to the HERO4 Black or Silver and HERO7 Black cameras respectively, when the SyncBac PRO is connected to an external power source.

    If you are considering using the power through option running on the mains supply, we would advise using on of GoPro's recommended chargers.

    If you would prefer to use a power bank, you can view our recommendations here

    Unfortunately, this is not an option for the HERO6 cameras, due to instability in the GoPro firmware when external power is connected. To avoid potential hardware crashes, we made the decision to remove this feature when the SyncBac PRO for HERO6/7 Black is connected to a HERO6 camera. All other functionality remains the same.

  • Can I remove the internal battery from my GoPro camera?

    Although the Syncbac PRO can be used to pass power through to the GoPro HERO4 and GoPro HERO7 Black*, when the SyncBac PRO is connected to an external power source, the GoPro's internal battery must remain in place.

    In order for the Syncbac PRO to work reliably with the GoPro camera, the communications element of the GoPros subsystem requires constant power, which is dependent on the internal battery.

    Removing the internal battery will prevent the SyncBac PRO from communicating effectively with the cameras' media files. 

    * Due to limitations in the GoPro HERO6 firmware, this feature is not enabled for this camera model. More information available here.

  • Which GoPro cameras is the SyncBac PRO compatible with?

    The SyncBac PRO for HERO4 is compatible with GoPro HERO4 Black and Silver cameras.

    The SyncBac PRO for HERO6/7Black is compatible with GoPro HERO6 and HERO7 Black cameras.

    For more information visit https://www.timecodesystems.com/syncbac-pro/

     

  • Which USB power banks are best to power my SyncBac PRO and HERO7 Black camera?

    You can use a USB power bank to provide power to your SyncBac PRO and HERO7 Black camera. This is useful if you are looking for a portable power solution for your cameras.

    If you wish to run the HERO7 Black camera using a power bank, please note that it will require using a high quality power supply and short, high quality cables.
    Lower quality power banks are useful for re-charging purposes, however when a HERO7 Black camera records it creates a 'power surge', and if your power supply is of a poor quality it can cause the camera to freeze.

    To provide guidance, we tested a variety of USB portable power banks. As the power banks are not supplied by us we are unable to recommend a particular brand, however please feel free to refer to the test results (below) for reference.

     

    Power Supply

    Max Voltage

    Min Voltage

    Stability

    Camera Crash

    3 PIN PSU

    5.063

    4.875

    Good

    No

    Anker E1

    5.344

    4.688

    Poor

    Yes

    Anker Power Core 2600

    5.157

    4.875

    Poor

    Yes - often

    Ainope AMZ Explorer X2

    4.969

    4.782

    Good

    No

    Imuto Taurus X6S

    5.063

    4.875

    Good

    No

    Rav Power RP-PB41

    5.157

    4.875

    Good

    No

     

  • Why isn't my GoPro HERO6 receiving timecode?

    In order to recognise timecode the GoPro HERO6 camera must be running v01.60 onwards. Please ensure you update your camera software to the most recent version. You can find this here.

  • Why can't I power on/off my GoPro HERO6 when using the BLINK Hub app?

     

    For the initial release version of SyncBac PRO for GoPro HERO6 the remote power on and power off camera control function has been disabled on the BLINK Hub app due to GoPro HERO6 firmware currently not supporting this feature.

    This will be fixed in the camera’s next firmware update and we will then enable this feature on BLINK Hub. Other control functions including start/stop record and updating camera settings will be available in the launch release.

  • How do I update my GoPro to the latest firmware version?

    To ensure your GoPro camera can receive timecode from the SyncBac PRO, you will need to update your units to the latest version. The SyncBac PRO will only work with GoPro cameras on the following firmware versions:

    • GoPro HERO4: version 4 onwards
    • GoPro HERO5: no compatibility
    • GoPro HERO6: version 1.60 onwards
    • GoPro HERO7 Black: release version onwards  

    You can find more information on updating your GoPro camera here.

     

     

     

     

  • Can I still use the WiFi features on my GoPro?

    They SyncBac PRO does not affect any of the existing functionality of the GoPro – so you can continue to use it as you always have, but with added timecode.

  • Will this affect how I mount my GoPro?

    The SyncBac PRO for GoPro HERO4 is the same size as all standard GoPro HERO4 BacPac Accessories and so is fully compatible with HERO4 standard BacPac backdoor housings.

    The SyncBac PRO for GoPro HERO6/7 Black is supplied with a frame housing, which attaches to the GoPro HERO6/7 Black camera mount.

  • Do I need a SyncBac PRO on each GoPro?

    Yes, in order to ensure that all devices in your workflow stay perfectly in sync you would need to attach one of our devices to each of your cameras/sound recorders on set. All of our devices are compatible with one another, so just pick one as the master (transmitter) and set the others as slaves (receivers).

  • Can the SyncBac PRO be used as a master unit?

    The SyncBac PRO, like all of our devices, is a timecode over RF transceiver, and so can be set as either a master transmitting unit or a slave receiving unit. If you are in a GoPro only workflow you can use one SyncBac PRO as the master unit and set all of the others to receive mode. However if you are in a multi camera/sound workflow you would need to use the :pulse as the master unit as it is our mini base station. It also allows you to connect either wirelessly or over Ethernet to our BLINK Hub app so that you can monitor all devices in the network and also take advantage of the camera control features for the GoPros.

  • Can you genlock the GoPros?

    The SyncBac PRO is a timecode solution for GoPro HERO4, HERO6 and HERO7 Black cameras, which embeds the timecode as metadata into the mp4 file. Unfortunately, we are not able to offer genlock/sensor sync as the GoPro cameras do not have the architecture to support external genlock in. 

  • What accessories come in the box?

    The SyncBac PRO for HERO4 is supplied with a mini USB charging cable.

    The Syncbac PRO for HERO6/7 Black is supplied with a USB-C data cable (to connect to the camera) and a housing to mount the solution. There is also a USB-C charging cable included.