If your recording device is within range and the UltraSync BLUE cannot pair with it, make sure that you have enabled Bluetooth on your device. If it is already enabled, try disabling Bluetooth and then re-enabling it.
If the UltraSync BLUE is still unable to pair, select the Bluetooth Pair menu and choose Clear Table, and then Confirm. This clears the UltraSync BLUE's memory of previous pairings. It may also be worth clearing any previous pairings on the other device.
If this is unsuccessful, perform a factory reset on the UltraSync BLUE.
To restore the factory settings of your UltraSync BLUE:
Make sure your UltraSync BLUE is switched on.
- Press the Select button.
- Choose Power and press Select.
- Choose Factory Reset and press Select.
Choose the Confirm option and press Select.
If you are still unable to pair the UltraSync BLUE with your recording device, please contact the Timecode Systems support team for advice: firstname.lastname@example.org