I have upgraded my SyncBac but now have no RF connection

Poor or no Syncbac RF connection to master

Firmware update 1.24

If you have recently updated your SyncBac's firmware to 1.24 and are experiencing poor or no connectivity to your master (pulse/syncbac). The issue is a new feature that has been added to allow for the attachment of an external antenna. On 1.24 the default is to set the antenna to external which is displayed as "Ext" on the right hand side of the display.

If you are not using an external antenna you will need to reset the unit to the internal antenna:

Click the select button once and then the down arrow twice "Antenna select"

Press the select button again, use the up and down arrows to select the desired antenna then click the select button to confirm

If you are not using an external antenna then select internal, "Int" will be displayed on the main screen.

If you are using an external antenna the select it, "Ext" will be displayed on the main screen.

Firmware update 1.25 resolves this issue by setting the antenna to "Int" for internal as standard.

SyncBac_display_int_antenna_May_2017.JPG

Powered by Zendesk