In the highly unlikely event that your SyncBac PRO becomes unresponsive and you cannot access the menus, you can perform a 'hard reset'. A hard reset reboots the SyncBac PRO. It is similar to turning the SyncBac PRO off and back on again - the settings that were in place before the hard reset are kept. This is different to a factory reset, where the existing settings are lost (see Restore Factory Settings).
To perform a hard reset:
- Press and hold both the Up and the Down buttons at the same time. Don't worry if the screen flickers a little as you hold the buttons down - this is normal.
- Keep the Up and Down buttons pressed down until the SyncBac PRO appears to switch off.
- Release the Up and Down buttons. The SyncBac PRO restarts.