Recently we changed our phrase of 'Master' and 'Slave' to the below, following a change in terms from wider technology companies. 

RF/TX Master = RF Server
RF Slave = RF Client

We will aim to update our manuals as soon as we can to reflect these changes. 

The UltraSync ONE and UltraSync BLUE are not compatible with the GoPro models of camera as they are unable to provide timecode to them. This includes the newer models of GoPro including the HERO 8, 9 and 10. 

Please raise a support ticket on our website or contact our sales team (sales@timecodesystems.com) if you would like further assistance choosing the correct products for your workflow. 

This table features an easy-to-read list of all of our legacy products, and the differences between them. 

We support all of the SMPTE standard frame rates: 23.97, 24, 25, 29.97, 30, 29.97DF and 30DF.

For higher frame rates than this (regardless of the genlock setting), you will have to select a frame rate which is a multiple of the one you are using – so 30fps for 120, 25fps for 50 etc.

When you look at the embedded timecode in post you will then see consecutive frames with the same timecode, depending on how much faster the frame rate is than the multiple. 

For example for 50 fps, you will see each 25fps timecode stamp on 2 consecutive frames. i.e. 1,1,2,2…. 24,24,25,25.

Please note that the SyncBac PRO can only record up to 60fps, this is due to an MP4 file restriction in the camera. 

If a device does not have a dedicated timecode input to allow for embedded timecode then we can use a work around to record timecode on to the audio track.

Select the correct cable:

• If you're using a minitrx+ you will need our custom BNC to Mini-jack cable (TCB-42) to connect to the external device's 3.5mm aux in. 
• If you're using an UltraSync ONE you will need our custom DIN to Mini-jack cable (TCB-52).

Both the TCB-42 and TCB-52 can also be purchased via our web store. 

Configure the unit:

• Ensure that your device is set to the same RF channel as the master transmitting unit (if in RF Slave mode).
• Configure the unit to output timecode at mic level through the following menu settings on your device: System Settings > LTC Output Level > Mic Level.
• Connect the LTC output to the 3.5mm aux in port on the external device.
• Timecode will then be recorded to the audio track of the camera (sometimes referred to as AUX TC) when the camera starts recording.

The genlock setting you require is dependent on the camera, and determined by the manufacturer. You should be able to find information about the required setting within the camera's manual.

Below are the required settings for the cameras most frequently requested by our users:

We will add more cameras as they are requested.

We pride ourselves on the accuracy of our genlock, as shown by the following results, generated by measuring the skew between master and slave or slave to slave in microseconds.

All of our units are warranted to the original purchaser for one year from the date of original purchase. 

All products sold by TIMECODE SYSTEMS LIMITED. are warranted to the original purchaser against defects in materials and workmanship for (1) year from the date of original purchase.
However, this warranty excludes accessories, batteries and cables. Also, this warranty does not apply to any instrument determined by TIMECODE SYSYTEMS LIMITED to have been subjected to customer alteration, modification, negligence or misuse.
In the event of any defects determined to be covered by this warranty, TIMECODE SYSTEMS LIMITED will, at its sole option, repair or replace the defective instrument without charge. 

You can find out more about our repairs process here. 

If you are experiencing problems with any of your TCS devices please either submit a ticket to us directly or contact your local dealer. If your unit requires repairing or servicing we would be happy to help. 

Full Terms of Timecode Systems Ltd Repair and Servicing Policy.

Warranty Repairs

All products sold by Timecode Systems Limited are warranted to the original purchaser against defects in materials and workmanship for (one) year from the date of original purchase. This warranty excludes consumables (accessories, batteries, cables etc), cosmetic damage (case scratches/dents, screen/case cracks etc) and does not apply to any instrument determined by Timecode Systems Limited to have been damaged due to accident, abuse, misuse, negligence, fire or liquid contact, customer alteration or modification. In the event of any defects determined to be covered by this warranty, Timecode Systems Limited will, at its sole option, repair or replace the defective instrument without charge. To obtain warranty service the defective instrument must be returned within one year from purchase and will require an invoice as proof of purchase. Units which are returned without proof of purchase maybe subject to delays, and/or our standard repair fees and shipping fees.

Out of Warranty Repairs

Units no longer covered by warranty will be subject to our standard repair fees. If a repair is not possible, an appropriate replacement option will be offered. Should you decide to decline the repair or replacement costs, your unit may be subject to an inspection fee, to cover our engineers’ time.

Please Note

We recommend using a trackable service to return your units to us, and can’t be held accountable for any units lost or damaged in transit. Please ensure that all associated all fees and import duties are paid - failure to do so may prevent your unit from being delivered successfully.

We aim to process all RMAs within 14 working days of receipt (subject to change during busy periods).

Payment of associated RMA costs is required ahead of return shipping. Failure to settle invoices in a timely manner may cause delays and we reserve the right to withhold units pending payment.