How Can We Help ?
Product Manuals
UltraSync BLUE
UltraSync BLUE change logs
Example Setups - UltraSync BLUE
UltraSync ONE
UltraSync ONE - Firmware change log
UltraSync ONE
FAQs
General
- What does 'RF Client' and 'RF Server' mean?
- Are your solutions compatible with GoPro cameras?
- What are the differences between your legacy products?
- Can I record at higher frame rates?
- What genlock setting should I use?
- How accurate is the genlock between units?
UltraSync BLUE
- Is the UltraSync BLUE compatible with Android?
- Is the UltraSync BLUE compatible with the Tentacle system?
- I'm having trouble pairing the UltraSync BLUE to another device, what can I do?
- What devices are compatible with the UltraSync BLUE?
- What is Apogee's Metarecorder app?
- Why isn't my Zoom device connecting to the UltraSync BLUE?
UltraSync ONE
- What is the Run/Stop timecode option on the UltraSync ONE?
- Can the UltraSync ONE accept an external genlock signal?
- Why isn't timecode being recognised by the UltraSync ONE and Panasonic S1H camera?
- Does the UltraSync ONE support the non-continuous mode?
- Can I use the UltraSync ONE with a DSLR?
- Can the UltraSync ONE output timecode and genlock simultaneously?
:wave
Denecke TS-TCB Slate
Firmware
Legacy Products
Firmware change logs
Popular Articles
-
TRX+ red led flash at startup
If the TRX+ is set as a slave via RF or other external connection...
-
How do I connect to the BLINK Hub app?
The process to connect to our powerful and versatile BLINK Hub app is a simple one...
-
Set the SYNC Output - UltraSync ONE
Your UltraSync ONE has a SYNC output port that can output word clock, genlock, or timecode (LTC). You should use the S...
-
How to configure the UltraSync BLUE with Zoom devices
The UltraSync BLUE is compatible with the H3-VR Handy Recorder and the latest firmware updates for the F8 (v6.0) and F8n (v2...
-
UltraSync Blue - Quick Setup
If you are using your UltraSync BLUE for professional broadcasting, you need to set its frame rate to match the frame rate of...
-
What is the range between the master and slave units?
Our units boast an impressive range that will allow you to control, monitor and sync the entire set.
-
How do I update my device?
You can check for the most recent firmware versions and download our updater app...
Latest Troubleshooting Articles
-
How to reset the UltraSync Blue?
In the highly unlikely event that your UltraSync BLUE becomes unresponsive and you cannot access the menus, you sh...
-
UltraSync BLUE Not Connecting to Master
If your UltraSync BLUE is not receiving timecode from a master device, it could be due to...
-
Restore Factory Settings - UltraSync ONE
You can reset your UltraSync ONE to its original state by selecting Set Factory Defaults. This can be useful if you want to start...
-
Battery is not Charging - UltraSync ONE
If the UltraSync ONE battery is not re-charging when you use a USB-C charger:...
-
Troubleshooting your :wave
If you are having difficulty with your :wave, the following troubleshooting sections may help...
-
UltraSync ONE is not Responding to Select Button
In the unlikely event that your UltraSync ONE does not display the menu when you press the Select button, try a Reset....
-
Does the Sound Devices integration include the 788t?
Currently the integration between Sound Devices and the :wave/:pulse only works with...